AON is a world leading insurance brokerage company. It is recognized and valued for its operational capacity and track record.
We detected a series of clients who were close to changing providers due to service errors and fundamentally due to inconsistency in the care model. We talk to them, apply our projective technique, detect their perception drivers and change this perception of quality by 80% in less than a year, creating a unique experiential redesign program in the insurance industry.